Orders may not be cancelled or refunded once they have gone into production or any process thereafter. Absolutely no refunds will be issued once an order has been plated or any process thereafter, including but not limited to printing and/or finishing.

Printing Palace is not responsible for any duplicated orders that are placed on our web site due to customer error or errors with the customer’s own personal computer system(s).

Any cancellation or compensation given to the customer will be refunded in a timely manner. Please allow up to 10 business days for the monies to be credited to your account. Customer must notify Printing Palace within 6 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied.

In order to receive replacement Customer must return 100% of the received product within 15 days (at their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason.

Printing Palace will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Printing Palace be liable for any consequential or damages resulting from any delay in shipment or delivery. All Printing Palace customers agree not to hold Printing Palace liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Printing Palace's direct control. Printing Palace shipment and delivery dates are calculated based upon estimates provided by our suppliers. Printing Palace will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and/or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable.

However, technical difficulty will not be the grounds for order cancellation. Printing Palace will use its own shipping account and may use customer provided account numbers, at the request of the customer, for any couriers. Orders must be shipped at whole quantities and may not be split up. Please note that we don't ship to P.O. Boxes. Be it noted as well that all customers placing an order through our online web-to-print ordering system are given an option to pick up their order at our storefront location, at 2300 Lincoln Blvd., Santa Monica, California 90405. IT IS SOLELY AT THE CUSTOMER’S DISCRETION IN CHOOSING THIS OPTION. Printing Palace will not be held responsible for miscommunications regarding shipping or pick up due to customer error or errors with the customer’s own personal computer system(s).

SHIPPING ERRORS & LOST PACKAGES

Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Printing Palace is not responsible for 3rd party shipping errors, omissions or damaged shipments.

CUSTOMER SUPPLIED INCORRECT ADDRESS

When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Printing Palace will reship the package with corrected address and charge an additional shipping fee for the shipment.

OTHER TERMS & CONDITIONS

We reserve the right to refuse service without disclosing a reason. Prices are subject to change without further notice.

OFFICE HOURS

Our business hours are 8:30 AM ~ 6:30 PM PST Monday ~ Friday. Sales representatives are available from 9:00 AM ~ 5:00 PM PST Monday ~ Friday. We are not open on Saturdays or Sundays

All artwork or designs and images must be provided in CMYK format. Printing Palace is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Printing Palace is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.

Printing Palace is not responsible for any color shift in converted photographs (RGB images) with black, near black, or gray tones. Color shifts from a perceived black or gray must be addressed prior to file submission. Proofs do not guarantee black, near black or gray final output.

In no event shall Printing Palace or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Printing Palace has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Printing Palace or its affiliates,

including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service.

In no event shall Printing Palace be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.

You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not Printing Palace, are entirely responsible for all Content that you use from Printing Palace. Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.

You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Printing Palace or any third party does not control posted by Customers and does not guarantee the accuracy, integrity or quality of the Content Under no circumstances will Printing Palace be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable.

Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation. You acknowledge that Printing Palace does not pre-screen Content, but that Printing Palace and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable.

You further acknowledge and agree that Printing Palace may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Printing Palace, its users and the public.

Printing Palace is based in Santa Monica, California and all transactions take place on Printing Palace's web server. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Santa Monica. CA.

You agree to submit to the jurisdiction of Santa Monica, CA courts and agree that venue in these courts is proper in any such legal action or proceeding.